Hyderabad Jobs: Deloitte Touche Tohmatsu Limited

Job Description

Title: Associate/ Analyst

Function/Service line: ISS technology

Work Experience: 1- 5 years

Location: Hyderabad

Job description:

Initial Support Services (ISS) - Technology is part of internal support line for Deloitte employees of

the U.S. firms and India (Hyderabad, Bengaluru, Delhi & Mumbai) for Technology Support. We

support all types of calls concerning problems with applications, computer hardware, phones, mobile

devices and other technology related issues. ISS - Technology differentiates itself from other Call

Centers by way of its work culture which encourages delivering distinctive service, and the Rewards

and Recognition programs which encourage taking initiative. ISS -Technology expects people to

work with minimum supervision, think out of the box, make quick decisions, provide attention to

detail and be flexible to change

The key job responsibilities include the following:

Answering incoming calls in a call center environment and meeting the key performance indicators

such as first call resolution, customer satisfaction, average answer speed and call quality which

includes participating in individual and group coaching sessions.

· The ability to diagnose and troubleshoot computer hardware and software problems.

· Knowledgeable about computer virus and associated software used for diagnosis and removal

· Troubleshooting printing issues

· Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA

guidelines

· Stay informed of ongoing issues and changes in the environment by monitoring email and other

communication methods

· Flexibility in accepting different shift timings since the ISS Technology operates 24x7x365.

· Avoiding unscheduled time offs, as this would have major impact on our business. Excessive use

of taking un approved leaves fwould lead to disciplinary action

Excellent written, verbal, listening, analytical, and communications skills

Easily grasp and communicate complex ideas.

High organization skills.

Expert problem solver. Finding simple answers to complex questions or problems.

Knowledge of MS Office 2003‑2007 including Outlook

Candidate should be able to troubleshoot the following

· Hardware & Software related issues of a laptops and desktops

· Operating System ( XP, Vista, W7)

· LAN And WAN

· Printers

· Black Berry , PDA, Air cards, Outlook

Educational Qualification: Graduate mandatory- Preferably Regular Degree

Know your role in Deloitte

About Deloitte

In the United States, Deloitte LLP is the member firm of DTTL. Services are primarily provided by the subsidiaries of Deloitte LLP, including:

· Deloitte & Touche LLP

· Deloitte Consulting LLP

· Deloitte Financial Advisory Services LLP

· Deloitte Tax LLP ("Deloitte Tax")

Educational Qualification: Graduate mandatory- Preferably Regular Degree

Know your role in Deloitte

About Deloitte

In the United States, Deloitte LLP is the member firm of DTTL. Services are primarily provided by the subsidiaries of Deloitte LLP, including:

· Deloitte & Touche LLP

· Deloitte Consulting LLP

· Deloitte Financial Advisory Services LLP

· Deloitte Tax LLP ("Deloitte Tax")

In India, Deloitte LLP has the following indirect subsidiaries: Deloitte & Touche Assurance & Enterprise Risk Services India Private Limited, Deloitte Consulting India Private Limited, Deloitte Financial Advisory Services India Private Limited, Deloitte Tax Services India Private Limited, and Deloitte Support Services India Private Limited. Together, these entities are called the Deloitte U.S. India offices. These entities primarily render services to their respective U.S.-based parents.

Deloitte Support Services India Pvt Ltd. (Enabling Areas (EA)) at the U.S. India offices are the support arm of the organization and comprise several groups, including Talent, Technology, Finance, Communications, Workplace Services, etc. EA gives every client service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S. and India professionals, and is continually expanding its portfolio.

“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting,financial advisory, risk management and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited DTTL, a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates and/or other entities.

In the United States, Deloitte LLP is the member firm of DTTL. Like DTTL, Deloitte LLP does not provide services to clients. Instead, services are primarily provided by the subsidiaries of Deloitte LLP, including:

· Deloitte & Touche LLP

· Deloitte Consulting LLP

· Deloitte Financial Advisory Services LLP

· Deloitte Tax LLP

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