Dell International Services India PVT LTD

Dear Candidate,

Job Description:

Customer Care:
Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
Engage with External Vendors - Forwarder and Services Provider to solve customer issue.
Engage with other departments - e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
To verify and investigate into customer's complaints and drive for resolution within specified time frames
Prepare daily/weekly performance reports
fully responsible for Customer Satisfaction and feedback for improvement

Candidate Requirements:
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Educational Qualifications: Only 2015 Pass outs (Only GRADUATES / No POST GRADUATES)
Candidate Requirements:

Please reply with your updated CV/profile along if you are not available.
You can refer your friends who are matching the above criteria.

Walkin with your resume and ID proof on 26-September between 10.00am to 2.00pm

Address:
Lakshmi.v
Dell International Services India PVT LTD
Plot # 42, Hitech City Layout, Behind Cyber Gateway,
Hitech City, Hyderabad